Order Cancellation

To cancel an order, simply call our customer care executive at +91-81022 99624 (11AM – 5PM, Monday to Friday) excluding Bank Holidays or email us at [email protected]. . Once the order is shipped than there is no cancellation request accepted.

Exchange Policy

We accept/not accept exchange under the following situations:

1. 1. Damaged items getting delivered
   2. Delivery of incorrect items as per order
   3. Exchange of the product will not be accepted in any other circumstances. 

Damaged items getting delivered

If your package appears damaged, and upon opening it if you find the artifact damaged, call us at +91-81022 99624 (11AM – 5PM, Monday to Friday) excluding bank holidays / email us at [email protected] within 48 hours of receipt of the package. Kindly follow the steps below so that we can process your exchange as quickly as possible.

1. 1. Make a note of the damage on the courier’s copy of the airway bill, and a copy of the airway bill, which you retain.
   2. Also, appropriate remarks should be made on the delivery sheet (if applicable) of the courier personnel making the delivery.
   3. Please notify I Crafts directly within 48 hrs of receipt of the Handicraft if there is damage along with the details of the damage.
   4. Also send us images of the work with close ups of the damaged portion(s) and package opening video.

When you call us/ email us, we will discuss a replacement. In case you desire a replacement, please ship the product back in the original packing materials and container. As soon as we receive your returned product, a replacement will be shipped to you at no charge. The cost of returning damaged items will have to borne by you initially. Upon receiving the damaged items and confirming that they have been damaged in transit, we will refund the cost of your shipping the items back to us.

Unfortunately, replacements are not available for one–of-a-kind works (customized Handicraft) immediately. In such a case we would inform you about the feasibility of making another copy of the same object and the time that would be required.

Delivery of wrong items – not according to your order

Upon receipt of the item/s, if you find that they are not as per your order, please inform us within 48 hours of such receipt. You may call us at +91-81022 99624 (11AM – 5PM, Monday to Friday) excluding Bank Holidays or email us at [email protected]. Please provide us with the following:

1. 1. Details of your order number and the item/s included in your order.
   2. Invoice number accompanying your order
   3. Consignment number of the courier’s airway bill

When you call us/ email us, we will discuss a replacement, refund or credit. In case you desire a replacement, please ship the item/s back in the original packing materials and container. As soon as we receive your returned item/s and confirm that they are in good condition, your originally ordered item/s will be shipped to you at no charge. The cost of returning wrongly shipped items will have to borne by you initially. Upon receiving the returned items in good condition, we will refund the cost of your shipping.

Unfortunately, replacements are not available for one–of-a-kind works (customized Handicraft) immediately. In such a case we would inform you about the feasibility of making another copy of the same object and the time that would be required.

Refund policy

Currently we do not provide any refunds.

I Crafts offers a sincere access to a treasure trove of hand crafted artifacts  richly curated by partnering with empaneled artisan communities and independent artists.  we dedicate this gateway to the constantly evolving and ever inspiring nature of Indian craftsmanship. Our mission is to offer the global audience a gateway to hand-picked Indian artifacts, and inspire a conversation dedicated to conserving arts and craft.

Unfortunately, immediate replacements are not available for made-to-order works (customized Handicraft). In such cases, the feasibility of replacing the item and the time required for it shall be discussed on a case-to-case basis.

Upon reaching out to us via call/email, our customer care team shall discuss a replacement, refund or credit as per our policy. In case a replacement is desired, the items need to be shipped back in the original packaging and container. Once the items pass our internal quality checks, the original order  will be shipped to you at no charge. The initial shipping cost of returning the incorrect shipped items will have to borne by the customer. The same shall be refunded once the items pass our checks.